Assessor-Excellence in Hotel & Hospitality

About course-

AS/NZS 3905.3:1994 Quality System Guidelines-guide for the Hospitality Industry is an
Australian and New Zealand standard for Excellence in Hospitality Industry and a widely
recognize standard in the world.
To keep pace with the demand in this thriving industry, TCB has developed its unique
course Assessor for Excellence in Hotel and Hospitality management system.
The Assessor for Excellence in Hotel and Hospitality Management system has been
developed based on AS/NZS 3905.3:1994. This course is aimed to help develop a robust
business model for sustained success and continuous growth of the Hotel and Hospitality
business. TCB Assessor for Excellence in Hotel and Hospitality Management
system course is designed to help you understand the intent and principles of the standard,
develop skills and expertise to assess a Business continuity management system based
on AS/NZS 3905.3:1994, develops capable auditors to audit with focus. We endeavor to
develop world-class Assessors for Excellence in Hotel and Hospitality based on a certification
scheme developed as required by ISO 17024. Independent examination and certification give
worldwide acceptability and credibility.

Course Details-

This course is aimed to develop Hotel and Hospitality Management assessors as per TCB
Certification Scheme developed as per IPC requirement and administered in compliance with
the requirement of ISO 17024.
Module 1: Understanding Principles and Content of Relevant Management standards: 1
days

  •  Fundamental understanding of Applicable Management system Models and
    fundamental concepts of Excellence in Hotel and Hospitality Industry :
    QMS Model(ISO 9001:2015) , Business Continuity management system (ISO 22301),
    Environmental Management system (ISO 14001:2015), Energy Management system (ISO
    50001), OH&S management system (OHSAS 18001/ISO 45001), Food Safety Management
    system ISO 22000 and EFQM Business Excellence Model
    Module 2 : In-depth study and Interpretation of the AS/NZS 3905.3:1994 standard: 1 day
    Upon completion of the above two modules and evaluation and a short examination, you will
    receive a Certificate of Completion of Foundation Course-Excellence in Hotel & Hospitality. You
    will receive a CEU point of 4 ( which is similar to a 40 hours course. You will receive a
    CEU point of 1.5 as per ANSI/IACET 1:2018 standard.
    This will meet the prior Learning Requirement of Assessor/Lead Assessor for Excellence in
    Hotel & Hospitality Management Course
    Module 3 : Assessor/Lead Assessor for Excellence in Hotel and Hospitality management
    Course: 5 days
  •  Workshop Conformity Assessment
  •  Business Risk and risk control measures
  •  Workshop Adequacy Audit for AS/NZS 3905.3:1994 Documentation (Stage 1) as per ISO
    19011 and ISO 17021
  •  Audit Checklist. Workshop.
  •  Top management audit /interview role play
  •  Audit BIA, RA, Risk management Strategy in simulated audit using contiguous case
    studies
  •  Roles and Responsibilities of Auditors
  •  Introduction to audit-Process Approach Audit
  •  Workshop- prepare Audit Plan
  •  Onsite Simulated Certification Audit (Stage 2) as per ISO 19011 and ISO 17021
  •  Role play-leading an audit interview
  •  Certification and Accreditation process
  •  Independently administered Written Examination and Certification
    Once you complete module 3 and a written examination, you will receive a
    Certificate of Successful Completion -Assessor/Lead Assessor for Excellence in Hotel &
    Hospitality Management System Course issued by TCB Cert.Worldwide LLC, USA, as
    an IACET ,USA Accredited Provider .You will receive a CEU point of 3.5 as per
    ANSI/IACET 1:2013 standard
    Module 4 : Understanding and Practice of Hotel management ERP from Auditors
    Perspective :1 day (Optional)
  •  Introduction and Practice of Hotel Management software ERP integrating all functions
    of Hotel and Hospitality management-
  •  Review of a sample Hotel management manual and Procedure-Stay & Dine
  •  Audit Preparation
    Module 5: Onsite Audit of Stay & Dine-A Boutique Role Model Guesthouse 2 (Optional)
  •  Onsite process approach Audit
  •  Generation of Audit Observation, objective evidence of conformity (or otherwise )
    based on Interview, Review of documents and records
  •  Preparation of assessment report with identified Strengths/Weakness, Opportunity and
    Threats including Nonconformities if any
  •  Presentation of observation to the top Management of the hotel
    Upon completion of modules 4 and 5 you will receive two man-days credit for an external
    audit under the guidance of a lead auditor authenticated by TCB

.Eligibility Requirement-

Candidates joining this course are required to have the following prior knowledge which
can be achieved by attending a TCB Approved awareness program AS/NZS 3905.3:
1994 and two days course (Module 1)

  •  Understanding and Awareness of AS/NZS 3905.3: 1994, Quality System
    Guidelines for Excellence in Hospitality Industry
  • PDCA Model
  •  Terms and Definitions and vocabulary
    Candidates joining TCB Assessors for Excellence on Hotel and Hospitality course should
    preferably have a degree, in any discipline, preferably with some Management studies such
    as MBA or Hotel & Hospitality Management even though not essential. Must have good
    command of the English language.
    Candidates must have a pleasing personality, professionalism, aspiration to develop a
    a career in the hospitality Industry
    Job Prospect-
    Participants can progress their career in world-class hotels and hospitality industry, tourism
    industry including highly lucrative jobs in aviation industries such as cabin crew and ground
    staffs.
    The candidates would develop skills to manage functions in Hotels and hospitality and lead
    the business
    You can expect a very decent salary package and outstanding growth in your career.
    Develop your career as an auditor for an international chain of hotels.
 
 

Main Features

  •  Fundamental understanding of QMS Model(ISO 9001:2015) .-Learn how to
    address/assess stake Holders’ expectations, Legal and other requirements,
    Organizational context- the issues that can potentially affect the quality of Products and
    services and effect the sustained success of the organization
  •  Business Continuity management system (ISO 22301): Learn how to address/assess
    stake Holders, Business Impact assessment, Organizational context- the issues those
    can potentially affect Business continuity and process to control those risks
  •  Environmental Management system (ISO 14001:2015), Learn how to
    address/assess stake Holders’ expectations with regards to EMS , Legal and other
    requirements, Organizational context- the issues, Environmental Aspects, and Impacts
    those can potentially affect the Environmental performance of your organization
  •  Energy Management system (ISO 50001), Learn how to address/assess stake Holders’
    expectations with regards to EnMS , Legal and other requirements, Significant energy
    usage those can potentially affect the Energy performance of your organization affecting
    bottom line
  •  OH&S management system (OHSAS 18001)-Learn occupational Health and Safety of
    your people , Guests and visitors, how to control and mitigate OH&S Hazards and
    risk to ensure duty of care and continued business success
  •  Food safety Management system ISO 22000- Learn food safety aspects and Critical
    control points affect the safety of food for your guest and people . Imagine-can you afford a
    mass food poisoning from the food that your hotel served to your guests?
    and
  •  EFQM Business Excellence Model- The desired results and the enablers to creating a
    excellent hotel and hospitality industry that you work for or manage
  •  A correct interpretation of AS/NZS 3905.3: 1994 the standard for Excellence in
    Hospitality from an Auditors perspective
  •  Process approach Audit of AS/NZS 3905.3-1994
  •  Assess Business Impact Analysis, Business Risk Assessment, and Risk management
    strategy
  •  Plan, perform audits. manage and lead a certification audit team
  •  Report audit, recommendation, raising and evaluating corrective action
  •  Audit continual improvement
  •  Manage audit communications and interviews
  • Conduct opening, closing, and follow-up audit meetings

 

 

What is the target audience?

  • Hotel Management Graduates
  • Professionals aspiring to develop an exciting career in hotels and hospitality industry
  •  Business Managers managing Hotel and Hospitality
  •  Hotel Professionals aspiring to become an independent assessors or develop careers in a
    certification body.

 

Your Digital Badge and  Certificates

Digital Badge
IACET Certificate

Fundamental understanding of QMS Model (ISO 9001:2015)

1
Learn how to address/assess stake Holders’ expectations
2
Legal and other requirements

Business Continuity management system (ISO 22301)

1
Business Impact assessment
2
Organizational context- the issues those can potentially affect Business continuity and process to control those risks

Environmental Management system (ISO 14001:2015)

1
Learn how to address/assess stake Holders’ expectations with regards to EMS
2
Legal and other requirements
3
Organizational context- the issues
4
Environmental aspects and Impacts those can potentially affect Environmental performance of your organization

OH&S management system (ISO 45001:2018)

1
Learn occupational Health and Safety of your people
2
Guests and visitors
3
how to control and mitigate OH&S Hazards and risk to ensure duty of care and continued business success

Food Safety Management system ISO 22000

1
Learn food safety aspects and Critical control points affect safety of food for your guest and people

Understanding AS/NZS 3905

1
Understand the stand and interpretation
2
How to Implement integrated management system standards
3
How to Audit Integrated Management System STandards
4
Open Q&A session
5
Review of Documented information as per ISO 9001:2015
6
Audit Check list-Top Management Commitment
7
Develop Audit Program and an Plan
8
Conduct Audit-Role Play
9
Develop Audit Report including Recommendation for Improvement

Examination and Evaluation

Join our " World Environment Day" Event on 5th June 2022

Be the first to add a review.

Please, login to leave a review
Add to Wishlist
Enrolled: 0 students
Duration: 40 Hours
Lectures: 15
Level: Professional

Archive

Categories