TCBKF
Assessor-Excellence in Hotel & Hospitality
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Course sections

Section 1
Fundamental understanding of QMS Model (ISO 9001:2015)
1
Learn how to address/assess stake Holders’ expectations
2
Legal and other requirements
Section 2
Business Continuity management system (ISO 22301)
1
Business Impact assessment
2
Organizational context- the issues those can potentially affect Business continuity and process to control those risks
Section 3
Environmental Management system (ISO 14001:2015)
1
Learn how to address/assess stake Holders’ expectations with regards to EMS
2
Legal and other requirements
3
Organizational context- the issues
4
Environmental aspects and Impacts those can potentially affect Environmental performance of your organization
Section 4
OH&S management system (ISO 45001:2018)
1
Learn occupational Health and Safety of your people
2
Guests and visitors
3
how to control and mitigate OH&S Hazards and risk to ensure duty of care and continued business success
Section 5
Food Safety Management system ISO 22000
1
Learn food safety aspects and Critical control points affect safety of food for your guest and people
Section 6
Understanding AS/NZS 3905
1
Understand the stand and interpretation
2
How to Implement integrated management system standards
3
How to Audit Integrated Management System STandards
4
Open Q&A session
5
Review of Documented information as per ISO 9001:2015
6
Audit Check list-Top Management Commitment
7
Develop an Audit Plan for a Automotive Service Station
8
Conduct Audit-Role Play
9
Develop Audit Report including Recommendation for Improvement
Section 7
Examination and Evaluation

Fundamental understanding of QMS Model (ISO 9001:2015)

Learn how to address/assess stake Holders’ expectations

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Fundamental understanding of QMS Model (ISO 9001:2015) Legal and other requirements