1

Evolution of quality and quality management

2

Work of quality gurus and relevance in the world of Quality

3

Quality management system terms and definitions and vocabulary

4

Fundamental Concepts, PDCA and understanding 7 quality management principles of ISO 9000:2015

5

Introduction to ISO 9001 standard and interpretation with relevant examples

6

Understanding Quality management tools: Lean, “7 tools” (Ishikawa) and benchmarking

7

Understanding ISO 19011:2018, Guideline for Management system Audit

8

Understanding ISO 9004: 2018, Quality management — Quality of an organization — Guidance to achieve sustained success

1

This module is identical to TCB’s CQI/IRCA Approved Quality Management System Auditor /Lead auditor course . Participants are at liberty to choose an IACET Accredited QMS auditor/lead auditor Course additionally.

2

CQI/IRCA approved Certificate of successful completion shall be issued by TCB for candidates joining IRCA approved Auditor/lead auditor course. This certification meets training requirement for the participants to register with CQI/IRCA.

1

Enhancing Quality of products or Service

2

Reduction of repair and rework and associated cost

3

Improvement in Communication process

4

Developing / Building Competence in People and enhancing engagements in Quality Matters

5

Enhancing and retaining organizational Knowledge