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TCBKF | Advance Certified Lead Auditor Course & Training > Blog > Uncategorized > Fascinating Journey to Become an Airbnb Superhost

Fascinating Journey to Become an Airbnb Superhost

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Airbnb Superhost is a recognition in Hospitality Excellence in a way. I am quite delighted to achieve this status and maintain it over last several years (barring the Covid era).

I wish to share my Journey which is completely aligned with our Hospitality Excellence training that we offer as per AS/NZS 3905 and Principles of Quality a Management (ISO 9001:2015 Standard) and EFQM Business Excellence Model.

I simply practiced them as an Implementor of Hospitality Excellence- Airbnb has recognized us for excellence .Airbnb implemented an Excellent state of art Quality management system and its Analytics makes it so robust. I would like to share my experience for your benefit-to excel in Hospitality, not only as a host- but also in your own hospitality Business .

M S Ray

Quality Management System, Business Continuity and Business Excellence

Lead Assessor/Lead Tutor

Airbnb Superhost

State of Art  Hosting process. Its Boat Homes 02

The details provided in the hosting is so robust that the customer really gets a feel as to what to expect and there is a measure introduced where the customer provided feedback on whether the real experience was the same as was expected -whether the pictures and details provided were indeed accurate. A great communication without request for the customers to make an informed Judgement

This includes minute details in the facility such as utensils in the kitchen, WiFi -pictures of the rooms,

Sofas, TV sets, A/Cs, Pet Friendliness. Suitability for Physically Challenges Persons. Fridges. Washing Machine. Gas Oven Toaster etc etc. other amenities .Place  what is around the place worth seeing and visiting. Hosting policies that the guest must abide by that protect both the hosts and Guests

 

State of Art Analytics that Matters Most

It was fun-It was a passion to get better customer satisfaction and exceed their expectations. It was kind of an experimentation for me-I to hire a caretaker-trained him what it means to make customers delighted- how this can enhance our personal satisfaction and joy of hosting. An idle facility was used by 1000 people over the last 4 years -1000 delighted guests could spend some quality time-what could be more satisfying?

I applied the principle of Customer Focus to achieve Leadership by engaging my people. As per EFQM  it was ‘ Succeding through the talent of People ‘ and measuring Stake Holders’ Satisfaction. Yes, we also needed to fully comply with the Ministry of Tourism as well as the Local Police for the safety and security of guests as well as the society.  I just balanced the ‘enabler’ to achieve ‘results’

In fact, I measured the happiness of all stakeholders and guests. Hosts, the neighborhood, and Society as well as employees. It was EFQM and ISO 9001 and AS/NZS 3905 the standards for Hospitality Excellence in Motion. It was truly a fun. I encourage you to excel in Hospitality Excellence which is in the genes of Indians where we compare Guests with God- Atithy Debo Bhaba

 

Hospitality Excellence

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2.. We will endeavour to enhance the name and reputation of TCB and Its accreditation bodies.
3. We will fully cooperate with TCB in any investigation process just in case there is any compliant or appeal

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