1

1.1 Course Introduction-Self Learning

1

Evolution of Quality and ISO 9001 Standard

1

Organization

2

Quality

3

Quality Management System(QMS)

4

Quality Policy

5

Quality Objective

6

Context of an Organization

7

Documented Information

8

Process

9

Risk

10

Statutory , Regulatory Requirement

11

Measurement , Monitoring

12

Review, Verification , Validation

13

Audit, Non-Conformity, Correction and Corrective Action

14

Improvement

15

Quiz- Terms and Definition-Management System Common

14 questions

1

Purpose and Benefit of ISO 9001.2015 Standard

2

7 Quality Management Principles-Foundation of ISO 9001:2015 standard

3

7 QMS Principles

2 questions

4

Risk Based Thinking-Explained

5

ISO 9001:2015 Model and 10 Element HLS-Overview

6

1. Scope

7

2. Normative Reference

8

3.Terms and definitions

9

4.Context of the organization

10

5.Leadership

11

Leadership

12

6.Planning

13

How to Address Risks -A real Life Example of TCB Inspection Services

14

7. Support

15

7.2 Assessing Competence

16

Competence

17

Measuring and Monitoring Resources

18

Measuring and Monitoring Resources

19

7.5 Control of Dcumented Information

20

Control of Documented information

1 questions

21

8. Operation

22

8.1 Operational Planning and Control

23

8.2 Requirements for products and services

24

Requirement for Products and Services

25

8.3 Design and development of products and services

26

Design and Development Process

27

8.4 Control of externally provided processes, products and services

28

Purchase Process

29

8.5 Production and service provision

30

8.6 Release of products and services

31

Release of Product and Services

32

8.7 Control of nonconforming outputs

33

Nonconforming Output

34

9. Performance Evaluation

35

9.1 Monitoring, measurement, analysis and evaluation

36

9.2 Internal audit

37

Internal Audit

38

9.3 Management review

39

Management Review

40

10. Improvement

41

Quick Revision of ISO 9001:2015

42

QMS Conformity Assessment

10 questions

1

First Party Second Party Third Party Audit

2

First Party , Second Party and Third party Audit

3 questions

3

Audit Process Flow Chart

4

Audit Method

5

Audit Parameters, Scope-objectives and Criteria

6

Types of Audit-Certification-Surveillance-Renewal-Special Audits

7

2 stage Audit Approach-Stage 1 Audit

8

Visit Universal Motor-A Site Tour of a Bosch Car service station as part of Stage 1 Audit

9

2 stage Audit Approach-Stage 2 Audit

10

Audit Process flowchart (ISO 19011)

11

Watch the Video of a Role Model Car Service Station-In preparation for Stage 2 Audit

12

Stage 1 and Stage 2 Audit Quiz

6 questions

13

Process Approach Audit-Linking Various Processes while Auditing

14

Risk Based Approach for Audit

15

Non-Conformity-Major and Minor

16

Quiz-Conducting Audit

12 questions

1

Auditors Roles and Responsibilities

2

Quiz-Auditor Roles and Responsibility

4 questions

3

Assignment 1-Managing Situations-Auditee does not Accept NC

4

Assignment 2-NC Close request during Closeout meeting

5

Auditors Skills-Listening Skill – Audio Clip

6

Listening Skill Test

10 questions

1

Check list, Advantage and Drawbacks

2

Audit Check List

3

Prepare a Check List- Measuring and Monitoring Resource

4

Audit Check list-Top Management Commitment

5

Prepare a Check List-requirement for products and services Cl.8.2

6

Prepare a Check List-Internal Audit Cl 9.2

1

Audit Planning process

2

Audit Team Selection

3

Prepare an Audit Plan- Explained with Demo

4

Audit Plan Quiz

6 questions

1

Opening Meeting Role Play-Video Demo

2

Auditing Competence Awareness and Training-Video

3

Control of Measuring and Monitoring Resources

4

Auditing Internal Audit

5

Prepare an Audit Report- Explained with Demo

6

Review a Closing Meeting Guide

7

Simulated Certification Audit Closing Meeting Role Play

8

Follow up Audit Process

9

Follow up Audit Quiz

10

Audit Report Quiz

1

Certification and Accreditation

2

Briefly Explain Risk Based approach to Audit

3

Briefly Explain the evidence based approach to Audit

4

Briefly Explain the Importance of Confidentiality in an Audit

5

Quiz Certification and Accreditation

1

About CQI/IRCA and Registration Process and Grades

2

CQI/IRCA Registration

1

Prepare a Check list-Release of Products and Services. Cl.No 8.6

2

Prepare a Check list-Purchasing Process Cl 8.4

3

Prepare a Check List-Product and Service Provision Cl 8.5

4

Prepare a Check list-Nonconforming Output Cl 8.7

5

Prepare a Check List-Improvement Cl 10

6

Prepare a Check List-Management Review Cl 9.3

1

Assignment 3- Guide Makes a body gesture and a paralanguage

2

Assignment 4- Auditee offers Expensive gifts to Audit Teams

3

Assignment 5- No Senior Members present in Close out Meeting

4

Assignment 6- Delayed Arrival of Auditor

5

Assignment 7- Situation during Opening Meeting that can delay and upset the plan

6

Assignment 8- Constant use of Mobile phone disrupting the audit

7

Assignment 9- MR tells the auditor was using his personal grudge and raised unacceptable NCs

8

Assignment 10-A Consultant appointed to work as Employee constantly arguing with the auditor

9

Assignment 11-Auditee unwilling to share Process design data and access to areas for Confidentiality concerns