1

1.1 Course Introduction

1

Quality

2

Management System

3

Quality Management System(QMS)

4

Quality Policy

5

Quality objective

6

Context

7

Documented Information

8

Measurement , Monitoring

9

Statutory , Regulatory Requirement

10

Review, Verification , Validation

11

Audit, Non-Conformity, Correction and Corrective Action

12

Conformity and Non conformity

13

Correction , Corrective Action

14

Improvement

15

Quiz- Terms and Definition-Management System Common

14 questions

16

Workshop-Mix and Match-Terms and Definitions

1

Purpose and Benefit

2

ISO 9001:2015 Model and 10 Element HLS-Overview

3

1. Scope

4

2. Normative Reference

5

3.Terms and definitions

6

4.Context of the organization

7

5. Leadership

8

6. Planning

9

7. Support

10

8. Operation

11

9. Performance evaluation

12

10. Improvement

13

Conformity Assessment Case#1

14

Conformity Assessment Case#2

15

Conformity Assessment Case#3

16

Conformity Assessment Case#4

17

Conformity Assessment Case#5

18

Conformity Assessment Case#6

19

Conformity Assessment Case#7

20

Conformity Assessment Case#8-Audit Frequency

21

Conformity Assessment Case#9-Identify what has gone wrong and Indicate Clause No./s.

22

Conformity Assessment Case#10

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First Party Second Party Third Party Audit

2

Audit Process flowchart (ISO 19011)

3

Audit Method

4

Audit Parameters, Scope-objectives and Criteria

5

Types of Audit

6

2 stage Audit Approach-Stage 1 Audit

7

2 stage Audit Approach-Stage 2 Audit

8

Certification Audit Process Steps

9

Remote Audit

10

Special Audits-Extension/reduction of scope

11

Special Audits-Short Notice

12

Special Audits- suspension, withdrawal

13

Quiz-Conducting Audit

12 questions

14

WSE 3 : Adequacy of Documented Information-During Tutor Guided Live Sessions (Case study : Universal Motors)

15

WSE 4 : Auditing Top Management (Role Play During Stage 2 Audit)

1

Check list

2

Advantage and Draw back

3

Audit Check list-Top Management Commitment

4

Prepare a Check list-Purchasing Process

5

Prepare a Check List- Measuring and Monitoring Resource

6

Prepare a Check List-requirement for products and services

7

Prepare a Check List-Product and Service Provision

8

Prepare a Check List-Internal Audit

9

Prepare a Check list-Nonconforming Output

10

Prepare a Check List-Management Review

11

Prepare a Check List-Improvement

1

Audit Planning

2

Audit Team Selection

3

Prepare an Audit Plan

4

Audit Plan Quiz

6 questions

5

Develop a Certification Audit Plan (Universal Motors )

1

WSE 6 : Opening Meeting Role Play

2

WSE 7: Auditing Competence Awareness And Training -UMS Case study

3

WSE 8. Control of M

4

WSE 9 : -Customer Related Process -External and Internal Communication

5

WSE 10: Procurement and outsourcing

6

WSE 11: Planning for Product Realization

7

WSE 12: Product and Service Provision

8

WSE 13: Measurement and monitoring ,NC Output, Release of Products

9

WSE 14: Auditing Internal Audit Process

10

WSE 15: Prepare a Certification Audit Report

11

WSE 16: Close out Meeting Role Play

12

WSE 17: Conducting a Follow-up Audit

1

Certification and Accreditation

2

Accreditation

3

Principles of Credible Certification

4

IAF , Accreditation and Certification Bodies Hierarchy

5

Credible certification process

6

Quiz Certification and Accreditation

7

Briefly Explain the Importance of Confidentiality in an Audit

8

Briefly Explain Risk Based approach to Audit

9

Briefly Explain the evidence based approach to Audit