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1.1 Course Introduction

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Quality

2

Management System

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Quality Management System(QMS)

4

Quality Policy

5

Quality objective

6

Context

7

Documented Information

8

Measurement , Monitoring

9

Statutory , Regulatory Requirement

10

Review, Verification , Validation

11

Audit, Non-Conformity, Correction and Corrective Action

12

Conformity and Non conformity

13

Correction , Corrective Action

14

Improvement

15

Quiz- Terms and Definition-Management System Common

14 questions

16

Workshop-Mix and Match-Terms and Definitions

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Purpose and Benefit

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ISO 9001:2015 Model and 10 Element HLS-Overview

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1. Scope

4

2. Normative Reference

5

3.Terms and definitions

6

4.Context of the organization

7

5. Leadership

8

6. Planning

9

7. Support

10

8. Operation

11

9. Performance evaluation

12

10. Improvement

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Conformity Assessment Case#1

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Conformity Assessment Case#2

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Conformity Assessment Case#3

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Conformity Assessment Case#4

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Conformity Assessment Case#5

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Conformity Assessment Case#6

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Conformity Assessment Case#7

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Conformity Assessment Case#8-Audit Frequency

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Conformity Assessment Case#9-Identify what has gone wrong and Indicate Clause No./s.

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Conformity Assessment Case#10

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First Party Second Party Third Party Audit

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Audit Process flowchart (ISO 19011)

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Audit Method

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Audit Parameters, Scope-objectives and Criteria

5

Types of Audit

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2 stage Audit Approach-Stage 1 Audit

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2 stage Audit Approach-Stage 2 Audit

8

Certification Audit Process Steps

9

Remote Audit

10

Special Audits-Extension/reduction of scope

11

Special Audits-Short Notice

12

Special Audits- suspension, withdrawal

13

Quiz-Conducting Audit

12 questions

14

WSE 3 : Adequacy of Documented Information-During Tutor Guided Live Sessions (Case study : Universal Motors)

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WSE 4 : Auditing Top Management (Role Play During Stage 2 Audit)

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Check list

2

Advantage and Draw back

3

Audit Check list-Top Management Commitment

4

Prepare a Check list-Purchasing Process

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Prepare a Check List- Measuring and Monitoring Resource

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Prepare a Check List-requirement for products and services

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Prepare a Check List-Product and Service Provision

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Prepare a Check List-Internal Audit

9

Prepare a Check list-Nonconforming Output

10

Prepare a Check List-Management Review

11

Prepare a Check List-Improvement

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Audit Planning

2

Audit Team Selection

3

Prepare an Audit Plan

4

Audit Plan Quiz

6 questions

5

Develop a Certification Audit Plan (Universal Motors )

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WSE 6 : Opening Meeting Role Play

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WSE 7: Auditing Competence Awareness And Training -UMS Case study

3

WSE 8. Control of M

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WSE 9 : -Customer Related Process -External and Internal Communication

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WSE 10: Procurement and outsourcing

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WSE 11: Planning for Product Realization

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WSE 12: Product and Service Provision

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WSE 13: Measurement and monitoring ,NC Output, Release of Products

9

WSE 14: Auditing Internal Audit Process

10

WSE 15: Prepare a Certification Audit Report

11

WSE 16: Close out Meeting Role Play

12

WSE 17: Conducting a Follow-up Audit

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Register for CQI/IRCA Exam.

2

CQI/IRCA Examination Process