TCB Cert. considers any stake holders who relies on its certification as it's customer and shall remain morally responsible to meet direct and indirect customers needs and expectation and strive to continually improve upon it’s overall service quality and performance.
TCB Cert. shall constantly endeavor to develop competence of its people, inculcate positive behavior towards quality, prevent accident and ill health and demonstrate transparent commitment towards Safety and our Environmental obligations.
Everyone in TCB shall remain respectful to local customs and Social expectations and ensure compliance to applicable Statutory and Regulatory requirements in the countries of its operation.
Company shall establish measurable Objectives in Corporate and relevant functional level and constantly monitor achievements against set targets and goals to ensure the organizational needs and demands of customers and stake holders are fulfilled.
We want to create an organization of outstanding market reputation built up on sound business ethics and values. To this end we shall uphold the following Values and code of ethics:
It is the policy of TCB to offer equal opportunity to all its employees, as well as all its applicant/ students for the requested training programs without any discrimination regardless of their gender, ethnicity, caste or creed, religious or any other personal matters including any physical challenges and disabilities unless such personal limitations limits their ability to perform the intended task for which training is provided and/or certification is granted.
In case of any unsuitable conditions limiting the certification, the applicant shall be advised of TCB decisions with due care and humane consideration.
The above would be the underlying principles before enrolling any applicant requesting for any training.
It is the policy of TCB to consider all customer related information as classified and confidential. No one in TCB shall disclose any information about customer such as personal contact number, email details and participation in TCB’s training programs without written permission of the the customers/learners.
Results of internal evaluation and examinations shall never be disclosed to any third party unless officially authorized by the customer/students
In case of corporate nominations, results may be sent to the concerned officials and their names / designation shall be included in the contract between TCB and its customers/students.
All employees of TCB shall be bound by confidentiality agreement which is a legally enforceable document
All in TCB shall demonstrate high degree of professional code of ethics to elevate it as a world-class organization
Learners’ personal information including training records shall be maintained in password protected folder with data backup, in password protected computer server, with authorized access and maintained for three years as a minimum.
TCB Learners /Customers may request release of their information or transcripts directly to TCB Certification Scheme Director . Any interested parties (e.g prospective employers ) may send such requests for verification of authencity of the certifications through the certified persons. Information provided to any such interested party shall also be provided to the concerened certified persons .
TCB shall endeavor to offer services to ensure delight of its stakeholders, customers/ students to elevate it as a world-class organization, however, in the event of any complaint due to any dissatisfaction, TCB shall take prompt action to address and resolve them in reasonably expected timeframe. TCB has made its complaint and appeal handling policy and procedures available in its website which is accessible to public for ensuring transparency.
Any stakeholders associated with TCB’s training services can raise complaint for any defaulted services or appeal against any decisions made by its tutoring or evaluation team and its affiliated organizations offering training services.
The complaints or appeals shall be received at the highest level of the organization responsible for the services and TCB shall respond to such complaints within six weeks once the complaint is made with verifiable evidence to trace a complaint or appeal.
In case the complainant does not receive any response from TCB within six weeks, they would reserve the right to write to TCB’s approval/accreditation authorities whose identity shall be made known to every individual participants during the training.
TCB shall treat the complaints or appeals with absolute fairness and transparency, without any discriminatory attitude towards the applicant even if the complaint is made against TCB or its affiliates for any decisions and take appropriate action with highest degree of professionalism.
TCB shall extend fullest cooperation to its approval/accreditation authorities in the event any investigation process is initiated as a result of any complaints received from any TCB stakeholders
TCB shall endeavor to offer services using materials and training materials developed with its own knowledge and competence with full rights for use and shall preserve integrity of copy rights of other reference materials if used with license
It is the policy of TCB to develop its own materials based on the training and competence needs it identifies and validate to assure the desired outcome is achieved prior to delivery
TCB may use materials, pictures and instructional materials including international standards that it has obtained license to use for the purpose of training and under no circumstances shall use unauthorized materials developed by any other third parties without license or agreement to use.
Any standards or copy right protected materials issued to learners for the purpose of training shall be loaned and must be returned to TCB after the completion of the training for protection of international copy right.