Eight Quality Management Principles

ISO 9001 standard is based on eight quality management principles that can lead and improve any business organization.  ISO 9001 standards adopted by many business organizations worldwide because it controls quality and also improve efficiency.

Eight Quality Management Principles  

Customer Focus –

Organization relies on customers to achieve success and therefore they should understand the customer needs and ensure to meet those requirements.  Customers needs to be satisfied with the services so that they will return back for the services or product offered by you. For this purpose business should have clear understanding of what customer wants and a complete plan on how these wants and needs will be met together. It will include researching about customer needs, communicating customers and at last customer satisfaction which is most important factor.

Benefits of Customer Focus –

The benefit of this increased in revenue and market share which leads to profitability for the business. Increased customer loyalty leading to repeat business and Increased effectiveness of the course of action to improve customer satisfaction.


A good leader can establish an environment of teamwork within the business organization by unified goal and direction for the entire organization. They should create and maintain internal environment and encourage for active involvement of every employee toward the attainment of organization objectives.

Benefits of Leadership –

The benefit of this engagement of employees and motivate towards the organization objectives. In this activities are evaluated and utilized people resources implemented them in the right area where they are strongest. One of the most important benefits is lack of communication between level of organization will be reduces.

Involvement of People –

All the members of the organization, regardless of their status and position must involve in achieving the common goal of the organization for success. This will positively impact on the performance of the employees as well as they will focus on enhancing their work competency, knowledge and experience.

Benefits of Involvement of People –

The benefit of involvement of people, employees will dedicatedly participate in and contribute continual improvement. Reduction in cost occurs with the efficient use of resources which will be resultant as focused improvement.

Process Approach

Process approach refers to the concept that a desired outcome can be achieved more competently when all the tasks and activities are managed together as process. Everyone included in a project need to follow set of process when a project starts. When process is not planned properly it will then it is impossible to achieve set of goals and deadlines also not met.

Benefit of Process Approach –

Systematically designed the actions necessary to obtain preferred result, It will lower the cost and shorter period of time with the effective use of resources improved, reliable and focused improvement results.

System Approach to Management –

System approach to Management involves identification, understanding and management of interrelated process as a single system, contributes to the organization in achieving its objectives more effectively and efficiently. This means that a desired outcome can be achieved efficiently when multiple process are managed together as a process.

Benefit of System Approach to Management –

Integration of the process that will accomplish to desired results as well as aligning complementary processes for enhanced effectiveness. This process provides better understanding of inter dependencies of the various processes of the system.

Continual Improvement –

Continual improvements means that the organization must make it a primary goal to continuously improve its overall performance.  A quality management department necessitates seeing each possible way to improve everything throughout the business together with relationships inside and out of the business, quality, and planning, every step of the system.

Benefits of Continual Improvement –

The benefit of continual improvement is performance advantage through enhanced organization competence. Alignment of improved productivity, product gets superior and the business process overall successful.

Factual Approach to Decision Making –

A factual approach based on data and analysis, this simply means that all decisions are based on watchful analysis. Informed decisions are totally based on marketplace as data and these data facts might be on current prices, trends and analysis.

Benefits of Factual Approach to Decision Making –

Informed decision lead to clear perceptive of market data and an increased ability to exhibit the efficiency of past decisions through reference based on fact data.

Mutually beneficial supplier relationships –

Mutually beneficial supplier relationships, this principle recommends that the organization and supplier rely on each other, so they must build a strong business relationship that advantageous for both of them.

Benefits of Mutually beneficial supplier relationships –

The benefit of this principle, having a strong relationship between organization and its supplier enhance productivity and help your business to achieve the targets you are working towards.

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