Integrated Management System Policy

TCB Cert. considers any stake holders who relies on its certification as it's customer and shall remain morally responsible to meet direct and indirect customers needs and expectation and strive to continually improve upon it’s overall service quality and performance.

TCB Cert. shall constantly endeavor to develop competence of its people, inculcate positive behavior towards quality, prevent accident and ill health and demonstrate transparent commitment towards Safety and our Environmental obligations.

Everyone in TCB shall remain respectful to local customs and Social expectations and ensure compliance to applicable Statutory and Regulatory requirements in the countries of its operation.

Company shall establish measurable Objectives in Corporate and relevant functional level and constantly monitor achievements against set targets and goals to ensure the organizational needs and demands of customers and stake holders are fulfilled.

Our Values and Ethics

We want to create an organization of outstanding market reputation built up on sound business ethics and values. To this end we shall uphold the following Values and code of ethics:

  1. Respect clients and its representatives as focal point of attention
  2. Held Company and its interest on top. Never act in a way that directly or indirectly affects the company business and reputation. Serve the organization with honestly and integrity.
  3. Promote company business and importance of offered services on community and society .
  4. Never undermine business competitors in any forum and indulge in negative marketing.
  5. Respect individuality and humane aspects of every individual and colleagues .
  6. Maintain confidentiality of information of the organization and that of clients at all times.
  7. Demonstrate transparent commitment and respect to social culture and Values of the home country including compliance to Statutory and Regulatory requirement of the client and the country.
  8. Treat Employees with equality regardless of their gender, religion or any other racial considerations.
  9. TCB shall not be involved in any business activities which may jeopardize its neutrality and impartiality and create any conflict of interest as an independent inspection, verification and certification body for product and personnel and management system certification. To this end TCB shall ensure full compliance to international standard practices and those required by its approval authorities in an honest and transparent manner.

Equal Opportunity Policy

It is the policy of TCB to offer equal opportunity to all its employees, as well as all its applicant/ students for the requested training programs without any discrimination regardless of their gender, ethnicity, caste or creed, religious or any other personal matters including any physical challenges and disabilities unless such personal limitations limits their ability to perform the intended task for which training is provided and/or certification is granted.

In case of any unsuitable conditions limiting the certification, the applicant shall be advised of TCB decisions with due care and humane consideration.

The above would be the underlying principles before enrolling any applicant requesting for any training.

Confidentiality and Data Protection Policy

It is the policy of TCB to consider all customer related information as classified and confidential. No one in TCB shall disclose any information about customer such as personal contact number, email details and participation in TCB’s training programs without written permission of the the customers/learners.

Results of internal evaluation and examinations shall never be disclosed to any third party unless officially authorized by the customer/students

In case of corporate nominations, results may be sent to the concerned officials and their names / designation shall be included in the contract between TCB and its customers/students.

All employees of TCB shall be bound by confidentiality agreement which is a legally enforceable document

All in TCB shall demonstrate high degree of professional code of ethics to elevate it as a world-class organization

Learners’ personal information including training records shall be maintained in password protected folder with data backup, in password protected computer server, with authorized access and maintained for three years as a minimum.

TCB Learners /Customers may request release of their information or transcripts directly to TCB Certification Scheme Director . Any interested parties (e.g prospective employers ) may send such requests for verification of authencity of the certifications through the certified persons. Information provided to any such interested party shall also be provided to the concerened certified persons .

Complaint and Appeal handling Policy

TCB shall endeavor to offer services to ensure delight of its stakeholders, customers/ students to elevate it as a world-class organization, however, in the event of any complaint due to any dissatisfaction, TCB shall take prompt action to address and resolve them in reasonably expected timeframe. TCB has made its complaint and appeal handling policy and procedures available in its website which is accessible to public for ensuring transparency.

Any stakeholders associated with TCB’s training services can raise complaint for any defaulted services or appeal against any decisions made by its tutoring or evaluation team and its affiliated organizations offering training services.

The complaints or appeals shall be received at the highest level of the organization responsible for the services and TCB shall respond to such complaints within six weeks once the complaint is made with verifiable evidence to trace a complaint or appeal.

In case the complainant does not receive any response from TCB within six weeks, they would reserve the right to write to TCB’s approval/accreditation authorities whose identity shall be made known to every individual participants during the training.

TCB shall treat the complaints or appeals with absolute fairness and transparency, without any discriminatory attitude towards the applicant even if the complaint is made against TCB or its affiliates for any decisions and take appropriate action with highest degree of professionalism.

TCB shall extend fullest cooperation to its approval/accreditation authorities in the event any investigation process is initiated as a result of any complaints received from any TCB stakeholders

Intellectual Property Right Policy

TCB shall endeavor to offer services using materials and training materials developed with its own knowledge and competence with full rights for use and shall preserve integrity of copy rights of other reference materials if used with license

It is the policy of TCB to develop its own materials based on the training and competence needs it identifies and validate to assure the desired outcome is achieved prior to delivery

TCB may use materials, pictures and instructional materials including international standards that it has obtained license to use for the purpose of training and under no circumstances shall use unauthorized materials developed by any other third parties without license or agreement to use.

Any standards or copy right protected materials issued to learners for the purpose of training shall be loaned and must be returned to TCB after the completion of the training for protection of international copy right.

M S Ray

Managing Director