AS/NZS 3905.3:1994 Quality System Guidelines-guide for the Hospitality Industry is an Australian and New Zealand standard for Excellence in Hospitality Industry  and a widely recognize standard  in the world .

To keep pace with the demand in this thriving industry, TCB has developed its unique course Assessor for Excellence in Hotel and Hospitality management system.

The Assessor for Excellence in Hotel and Hospitality Management system has been developed based on  AS/NZS 3905.3:1994  . This course is aimed to  help develop a robust business model for sustained success and continuous growth of Hotel and Hospitality business. TCB Assessor for Excellence in Hotel and Hospitality Management system course is designed to help you understand the intent and principles of the standard, develop skills and expertise to assess an Business continuity management system based on AS/NZS 3905.3:1994, develops capable auditors to audit with focus. We endeavor to develop world-class Assessors for Excellence in Hotel and Hospitality based on certification scheme developed as required by ISO 17024. Independent examination and certification gives worldwide acceptability and credibility.

 

Who should attend?

  • Hotel Management Graduates
  • Professionals aspiring to develop an exciting career in hotels and hospitality industry
  • Business  Managers managing Hotel and Hospitality
  • Hotel Professionals aspiring to become independent assessor or develop career in a certification body

What will you learn?

  • Fundamental understanding of QMS Model(ISO 9001:2015) .-Learn how to address/assess  stake Holders’ expectations, Legal and other requirements, Organizational context- the  issues those can potentially affect quality of Products and services and affect sustained success of  the organization
  • Business Continuity management system (ISO 22301): Learn how to address/assess stake Holders ,Business Impact assessment ,Organizational context- the  issues those can potentially affect Business continuity and process to control those risks
  • Environmental Management system (ISO 14001:2015), Learn how to address/assess  stake Holders’ expectations with regards to EMS , Legal and other requirements, Organizational context- the  issues , Environmental aspects and Impacts those can potentially affect Environmental performance of your organization
  • Energy Management system (ISO 50001), Learn how to address/assess  stake Holders’ expectations with regards to EnMS , Legal and other requirements, Significant energy usage  those can potentially affect Energy performance of your organization affecting bottom line
  •  OH&S management system (OHSAS 18001)-Learn occupational Health and Safety of your people , Guests and visitors , how to control and mitigate OH&S Hazards and risk  to ensure duty of care and continued business success
  • Food safety Management system ISO 22000- Learn food safety aspects and Critical control points affect safety of food for your guest and people .Imagine-can you afford a mass food poisoning from the food that your hotel served to your guests ?

and

  •  EFQM Business Excellence Model- The desired results and the enablers to create a excellent hotel and hospitality industry that you work for or manage
  • Correct interpretation of AS/NZS 3905.3: 1994 the standard for Excellence in Hospitality  from an Auditors perspective 
  • Process approach Audit of AS/NZS 3905.3-1994 
  • Assess Business Impact Analysis , Business Risk Assessment and Risk management strategy
  • Plan, perform audits. manage and lead  certification audit team 
  • Report audit, recommendation , raising and evaluating corrective action
  • Audit continual improvement
  • Manage audit communications and interviews
  • Conduct opening, closing and follow-up audit meetings

 

Course Details

This course is aimed to develop Hotel and Hospitality Management  assessors  as per TCB Certification Scheme developed as per IPC requirement and administered in compliance with the requirement of ISO 17024.

Module 1: Understanding Principles and Content of Relevant Management standards :  2 days

  • Fundamental understanding of Applicable Management system Models and core concepts applicable for Hotel and Hospitality Industry :

QMS Model(ISO 9001:2015) , Business Continuity management system (ISO 22301), Environmental Management system (ISO 14001:2015), Energy Management system (ISO 50001), OH&S management system (OHSAS 18001), Food safety Management system ISO 22000 and EFQM Business Excellence Model

Module 2 : In-depth study and Interpretation of the AS/NZS 3905.3:1994  standard : 2 days

Module 3 : Assessor for Excellence in Hotel and Hospitality management Course : 5 days

  • Workshop Conformity Assessment
  • Business Risk and risk control measures
  • Workshop Adequacy Audit for AS/NZS 3905.3:1994  Documentation (Stage 1) as per ISO 19011 and ISO 17021
  • Audit Checklist. Workshop.
  • Top management audit /interview role play
  • Audit BIA, RA, Risk management Strategy in simulated audit using contiguous case studies
  • Roles and Responsibilities of Auditors
  • Introduction to audit-Process Approach Audit
  • Workshop- prepare Audit Plan
  • Onsite Simulated Certification Audit (Stage 2) as per ISO 19011 and ISO 17021
  • Role play-leading an audit interview
  • Certification and Accreditation process
  • Independently administered Written Examination and Certification

Module 4 : Understanding and Practice of Hotel  management ERP from Auditors Perspective :1 day

  • Introduction and Practice of Hotel Management software ERP integrating all functions of Hotel and Hospitality management-
  • Review of a sample Hotel management manual and Procedure-Stay & Dine
  • Audit Preparation

Module 5: Onsite Audit of Stay & Dine-A Boutique Role Model Guest house 2

  • Onsite process approach Audit
  • Generation of Audit Observation, objective evidence of conformity (or otherwise ) based on Interview, Review of documents and records
  • Preparation of assessment report with identified Strength/Weakness, Opportunity and Treats including Nonconformities if any
  • Presentation of observation to the top Management of the hotel

TCB offers training under controlled Quality Management System as an ISO 9001:2008 certified organization. This certification has been developed by TCB as per TCB's own certification scheme and administered in accordance with the requirement of ISO 17024.
Certificate 1 Certificate 1

This course is aimed to develop Hotel and Hospitality Management  assessors  as per TCB Certification Scheme developed as per IPC requirement and administered in compliance with the requirement of ISO 17024.

Module 1: Understanding Principles and Content of Relevant Management standards :  2 days

  • Fundamental understanding of Applicable Management system Models and core concepts applicable for Hotel and Hospitality Industry :

QMS Model(ISO 9001:2015) , Business Continuity management system (ISO 22301), Environmental Management system (ISO 14001:2015), Energy Management system (ISO 50001), OH&S management system (OHSAS 18001), Food safety Management system ISO 22000 and EFQM Business Excellence Model

Module 2 : In-depth study and Interpretation of the AS/NZS 3905.3:1994  standard : 2 days

Module 3 : Assessor for Excellence in Hotel and Hospitality management Course : 5 days

  • Workshop Conformity Assessment
  • Business Risk and risk control measures
  • Workshop Adequacy Audit for AS/NZS 3905.3:1994  Documentation (Stage 1) as per ISO 19011 and ISO 17021
  • Audit Checklist. Workshop.
  • Top management audit /interview role play
  • Audit BIA, RA, Risk management Strategy in simulated audit using contiguous case studies
  • Roles and Responsibilities of Auditors
  • Introduction to audit-Process Approach Audit
  • Workshop- prepare Audit Plan
  • Onsite Simulated Certification Audit (Stage 2) as per ISO 19011 and ISO 17021
  • Role play-leading an audit interview
  • Certification and Accreditation process
  • Independently administered Written Examination and Certification

Module 4 : Understanding and Practice of Hotel  management ERP from Auditors Perspective :1 day

  • Introduction and Practice of Hotel Management software ERP integrating all functions of Hotel and Hospitality management-
  • Review of a sample Hotel management manual and Procedure-Stay & Dine
  • Audit Preparation

Module 5: Onsite Audit of Stay & Dine-A Boutique Role Model Guest house 2

  • Onsite process approach Audit
  • Generation of Audit Observation, objective evidence of conformity (or otherwise ) based on Interview, Review of documents and records
  • Preparation of assessment report with identified Strength/Weakness, Opportunity and Treats including Nonconformities if any
  • Presentation of observation to the top Management of the hotel

Candidates joining this course are required to have the following prior knowledge which can be achieved by attending a TCB Approved awareness program  AS/NZS 3905.3: 1994 and two days course (Module 1)

  • Understanding and Awareness of  AS/NZS 3905.3: 1994  , Quality System Guidelines  for Excellence in Hospitality Industry
  • PDCA Model
  • Terms and Definitions and vocabulary

Candidates joining TCB Assessors for Excellence on Hotel and Hospitality course should preferably have a degree, in any discipline, preferably with some Management studies such as MBA or Hotel & Hospitality Management. With good command in English language l

Candidates must have a pleasing personality, professionalism, aspiration to develop a career in hospitality Industry 

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Participants can progress their career in world-class hotels and hospitality industry, tourism industry including highly lucrative jobs in aviation industries such as cabin crew and ground staffs.

The candidates would develop skills to manage functions in Hotels and hospitality and lead the business

You can expect a very decent salary package and outstanding growth in your career.

Develop your career as an auditor for international chain of hotels

Course Details

Assessor-Excellence in Hotel & Hospitality (AS/NZS 3905.3:1994)

Personal Details