Assessor-Excellence in Hotel & Hospitality

AS/NZS 3905.3:1994 Quality System Guidelines-guide for the Hospitality Industry is an Australian and New Zealand standard for Excellence in Hospitality Industry  and a widely recognize standard  in the world .

To keep pace with the demand in this thriving industry, TCB has developed its unique course Assessor for Excellence in Hotel and Hospitality management system.

The Assessor for Excellence in Hotel and Hospitality Management system has been developed based on  AS/NZS 3905.3:1994  . This course is aimed to  help develop a robust business model for sustained success and continuous growth of Hotel and Hospitality business. TCB Assessor for Excellence in Hotel and Hospitality Management system course is designed to help you understand the intent and principles of the standard, develop skills and expertise to assess an Business continuity management system based on AS/NZS 3905.3:1994, develops capable auditors to audit with focus. We endeavor to develop world-class Assessors for Excellence in Hotel and Hospitality based on certification scheme developed as required by ISO 17024. Independent examination and certification gives worldwide acceptability and credibility.

Who should attend?

• Hotel Management Graduates
• Professionals aspiring to develop an exciting career in hotels and hospitality industry
• Business  Managers managing Hotel and Hospitality
• Hotel Professionals aspiring to become independent assessor or develop career in a certification body

What will you learn?

• Fundamental understanding of QMS Model(ISO 9001:2015) .-Learn how to address/assess  stake Holders’ expectations, Legal and other requirements, Organizational context- the  issues those can potentially affect quality of Products and services and affect sustained success of  the organization
• Business Continuity management system (ISO 22301): Learn how to address/assess stake Holders ,Business Impact assessment ,Organizational context- the  issues those can potentially affect Business continuity and process to control those risks
• Environmental Management system (ISO 14001:2015), Learn how to address/assess  stake Holders’ expectations with regards to EMS , Legal and other requirements, Organizational context- the  issues , Environmental aspects and Impacts those can potentially affect Environmental performance of your organization
• Energy Management system (ISO 50001), Learn how to address/assess  stake Holders’ expectations with regards to EnMS , Legal and other requirements, Significant energy usage  those can potentially affect Energy performance of your organization affecting bottom line
•  OH&S management system (OHSAS 18001)-Learn occupational Health and Safety of your people , Guests and visitors , how to control and mitigate OH&S Hazards and risk  to ensure duty of care and continued business success
• Food safety Management system ISO 22000- Learn food safety aspects and Critical control points affect safety of food for your guest and people .Imagine-can you afford a mass food poisoning from the food that your hotel served to your guests ?

and

•  EFQM Business Excellence Model- The desired results and the enablers to create a excellent hotel and hospitality industry that you work for or manage
• Correct interpretation of AS/NZS 3905.3: 1994 the standard for Excellence in Hospitality  from an Auditors perspective 
• Process approach Audit of AS/NZS 3905.3-1994 
• Assess Business Impact Analysis , Business Risk Assessment and Risk management strategy
• Plan, perform audits. manage and lead  certification audit team 
• Report audit, recommendation , raising and evaluating corrective action
• Audit continual improvement
• Manage audit communications and interviews
• Conduct opening, closing and follow-up audit meetings

Course Details

This course is aimed to develop Hotel and Hospitality Management  assessors  as per TCB Certification Scheme developed as per IPC requirement and administered in compliance with the requirement of ISO 17024.

Module 1: Understanding Principles and Content of Relevant Management standards : 1 days

• Fundamental understanding of Applicable Management system Models and fundamental concepts  of Excellence in Hotel and Hospitality Industry :

QMS Model(ISO 9001:2015) , Business Continuity management system (ISO 22301), Environmental Management system (ISO 14001:2015), Energy Management system (ISO 50001), OH&S management system (OHSAS 18001/ISO 45001), Food safety Management system ISO 22000 and EFQM Business Excellence Model

Module 2 : In-depth study and Interpretation of the AS/NZS 3905.3:1994  standard : 1 days

Upon completeion of the above two modules and evaluation and a short examination, you will receive a Certificate of Completion of Foundation Course-Excellence in Hotel & Hospitality.You will receive a CEU point of 3.5 ( which is smilar to a 40 hours course course. You will receive a CEU point of 1.5  as per ANSI/IACET 1:2013 standard .

This will meet the prior Learning Requirement of Assessor/Lead Assessor for Excellence in Hotel & Hospitality Management Course

Module 3 : Assessor/Lead Assessor for Excellence in Hotel and Hospitality management Course : 5 days

• Workshop Conformity Assessment
• Business Risk and risk control measures
• Workshop Adequacy Audit for AS/NZS 3905.3:1994  Documentation (Stage 1) as per ISO 19011 and ISO 17021
• Audit Checklist. Workshop.
• Top management audit /interview role play
• Audit BIA, RA, Risk management Strategy in simulated audit using contiguous case studies
• Roles and Responsibilities of Auditors
• Introduction to audit-Process Approach Audit
• Workshop- prepare Audit Plan
• Onsite Simulated Certification Audit (Stage 2) as per ISO 19011 and ISO 17021
• Role play-leading an audit interview
• Certification and Accreditation process
• Independently administered Written Examination and Certification

Once you complete the module 3 and  a written  examination, you will receive a Certificate of Successful Completion -Assessor/Lead Assessor for Excellence in Hotel & Hospitality Management System Course  issued by TCB Cert.Worldwide LLC, USA, as an IACET ,USA Accredited Provider .You will receive a CEU point of 3.5 as per ANSI/IACET 1:2013 standard

Module 4 : Understanding and Practice of Hotel  management ERP from Auditors Perspective :1 day (Optional)

• Introduction and Practice of Hotel Management software ERP integrating all functions of Hotel and Hospitality management-
• Review of a sample Hotel management manual and Procedure-Stay & Dine
• Audit Preparation

Module 5: Onsite Audit of Stay & Dine-A Boutique Role Model Guest house 2 (Optional)

• Onsite process approach Audit
• Generation of Audit Observation, objective evidence of conformity (or otherwise ) based on Interview, Review of documents and records
• Preparation of assessment report with identified Strength/Weakness, Opportunity and Threats including Nonconformities if any
• Presentation of observation to the top Management of the hotel

Upon completion of module 4 and 5 you will receive two mandays credit for an external audit under the guidence of a lead auditor authenticated by TCB .

Assessor Grades: 

Provisional Assessor of Excellence  Hotel & Hospitality

Assessor  of Excellence  Hotel & Hospitality

Lead Assessor of Excellence Hotel & Hospitality

Principal Assessor of Excellence Hotel & Hospitality

Criteria for Asessor Grades

Provisional Assessor-Excellence in Hotel & Hospitality : Upon completion of this course sucessfully -You will receive a card as Provisional auditor 

Assessor-Excellence in Hotel & Hospitality : Upon completion of 5 or more  assessments within 5 years after this course , you can apply for this grade with clients/organizations verified assessment log . TCB shall recognize your assessment experience and issue a card in Assessor Grade

Lead Assessor-Excellence in Hotel & Hospitality : Upon completion of 8 or more  assessments out of which 3 as lead assessor within 5 years after this course , you can apply for this grade with clients/organizations verified assessment log . TCB shall issue a card in Lead Assessor Grade for three year validity.  free for the first time, with a niminal fees of USD 50 per year thereafter.

Principal Assessor-Excellence in Hotel & Hospitality : Upon completion of 8 or more  assessments of a Hotel& Hospitality industry during implementation stage  as a sole assessor or a lead assessor within 5 years after this course , you can apply for this grade with clients/organizations verified assessment log . TCB shall issue a card in Principal Assessor Grade. 

Fees: 

All cards shall be issued free of charge for the first year/first application. For subsequet years, cards shall be issued for one year validity for a niminal fees of USD 50  with additional chrages at actual for courier  services